Services

 

SEMINARS

The following half-day to full-day seminars seek to:

· Help front-line leaders shift from managing to leading;

· Aid leaders in setting strategic direction for their teams, not just delivering on short-term requirements; and,

· Be directly applicable, adding immediate value within client organizations

 

Each seminar can be customized for different clients as a stand-alone offering, or combined with the other topics outlined.

 

Seminar 1.
Creating a Vision

One critical aspect of leadership is creating a compelling, yet realistic vision, whether for a team or the organization.  Good visions combine aspirational as well as core goals and “employee hooks.”  This is especially critical in driving change: not just explaining the “what”, but more importantly, the “why” for any major strategic effort.  The seminar, based on Mike Useem’s (Wharton) and Jim Collins’ (Stanford) work, engages attendees in defining their organizational purpose, values and aspirational goals.  Using real world examples from current companies as well as Col. Chamberlain’s motivational speech to his troops before the pivotal battle at Gettysburg on July 2, 1863, the essentials for developing a unique, inspiring vision will be explored.

 

Seminar 2.
What is Strategy?
Where to Play/How to Win

Developed in client seminars at major companies such as Walgreens and Boston Scientific, and based on articles by Hambrick (“Are You Sure You Have a Strategy?”) and Collis (“Can You Say What Your Strategy Is?”), this seminar explores identifying profitable segments for growth (where to play) and how firms should then compete in those segments (how to win).  These are the critical questions to answer in developing a strategy.  The problem is, as Rumelt explains (Good Strategy, Bad Strategy), most strategic plans stop at the broad goal level and never yield sufficient granularity to drive “sustainable competitive advantage” (Porter).

 

Seminar 3.
Strategy: Developing a Strategic
Portfolio of Initiatives

Good strategies make trade-offs, focusing resources in the pursuit of sustainable competitive advantage.  This seminar will help participants:

 --Define their critical longer-term goals that support their Vision and Key Goals;

 --Utilize several strategic planning frameworks to identify strategic initiatives; and

 --Prioritize these strategic initiatives in the pursuit of longer-term value and growth, while continuing to meet short-term requirements.

Built around articles by Hambrick (“Are You Sure You Have a Strategy?”) and Collis (“Can You Say What Your Strategy Is?), as well as the book The Granularity of Growth, this workshop explores identifying segments for growth (“where to play”), how organizations can best compete in those segments (“how to win”) and approaches for developing a portfolio of options (short-, medium- and longer-term) to reduce risk and increase future flexibility.

 

Seminar 4.
Identifying Growth Opportunities/
Strategy from the Outside-In

While traditional strategy emphasizes competitive positioning within existing industry or business structures, Value Innovation--based on George Day’s book, Strategy from the Outside-In--seeks new opportunities from the customer’s perspective.  This seminar will help participants:

 --Understand key customer segment needs, especially those needs that are not being met today;

 --Find growth opportunities in adjacencies and totally new product/service offerings;

--Change competitive conditions by focusing on value drivers preferred by critical customers.

Key frameworks to be explored are Value Curves and Pain Point analyses, tied to P. Fuller’s work on Customer Centricity, to help attendees identify new growth opportunities.

 

Seminar 5.
Strategy Execution and Driving Change—
Tying It All Together

As Larry Bossidy explains in his book, Execution, strategies are only as good as their execution.  Unfortunately, most managers see strategy formulation and strategy execution as two separate efforts, rather than an integrated set of iterative moves.  This seminar will help participants understand:

 --The ideal relationship between Strategy Development and its Execution; and,

 --A simple, three-step model to optimize execution.

Two concepts will be further explored: First, execution-oriented entities have clear visions that articulate aspirational goals, but also practical “hooks” to guide daily decision-making; and,

Second, leading entities “utilize dual paintbrushes”--making core operations more efficient, while also exploring experimental or innovative opportunities.  Unfortunately, both require different skills and measurement systems, which many groups find hard to articulate and balance.

 

Seminar 6. Strategic Agility

In today’s VUCA world—Volatile, Uncertain, Complex and Ambiguous—flexibility is critical.  As Jack Welch states, “Strategy is an approximate course of action that you frequently revisit and redefine, according to shifting market conditions.”  The concept of strategic agility is that iterative process Welch refers to: establishing a clear goal(s) and midpoints, but being flexible as to the strategic initiatives to accomplish the goal(s).  In this seminar, attendees will be challenged to develop an “options” approach to strategy, especially for longer-term, more speculative efforts.  Two core concepts will be articulated: the need to balance “core” operations with adaptive efforts; and broad monitoring efforts to learn “faster than the competition.”

 

Seminar 7.
Innovation

As GE defines innovation: The practical and successful application of many types of ideas, including inventions, to create business value.”  Most companies focus on incremental product and service innovations; in fact, most value is created in totally new endeavors.  The problem is risk: as entities move beyond adjacencies into whole new markets, products, services…risk rises exponentially.  This seminar will help leaders better understand incremental and transformative innovation, the risks involved, and the need to develop a portfolio of options for innovation-driven growth.  Attendees will also be exposed to leading company approaches to idea generation, prioritization and innovation tournaments (based on work by C.Terwiesch).

 

Seminar 8.
Leading Transformational Change in
Healthcare Institutions

This seminar is for senior healthcare leaders seeking to transform their organizations to meet the changing requirements of local, regional and national healthcare reform.  But what is meant by “transformational” change?  Definitions abound from the incremental aimed at reducing the rate of healthcare cost increases to “global health” focusing on “improving health and achieving equity in health for all people worldwide.”  In-between are multiple gradations of “transformational”…Clayton Christensen, for example, argues for “disruptive innovations to revitalize the health care industry,” meaning low-cost, readily available technologies that will “provide sophisticated service in affordable settings.”  This seminar explores the opportunities and challenges in transformational change by:

--Assessing the mental models that can impede the exploration of new, innovative alternatives;

--Outlining future options that enable strategic dialogue and broader, “outside-in” thinking”; and,

 

CONSULTING

Jim Austin's recent consulting assignments included:

  • Strategic development and execution assignment with a senior team, helping organization emerge from major marketing and organizational crises. 
     
  • Worked with a significant pharmaceutical department on internal priorities, OD and brand development to improve effectiveness, holding budgets constant. 
     

  • Improved innovation capabilities in the R&D group of a global consumer products company.
     
  • Led a major strategy development effort for a service-based organization going through a change in leadership and market position.
     
  • Developed a scenario-based strategy for Department of Nursing, the Mayo Clinic.
     
  • Created War Game simulation of branded/generic introductions for market share protection.
     
  • For Biotech client, developed scenarios of the future for pharma commercialization capabilities.